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Treatment Terms & Conditions

Your Treatment

Please communicate your specific expectations both before and during your treatment. This will enable your therapist to customise your treatment and achieve the results you desire. You will be asked to complete a consultation card so that your therapist understands your requirements and can then tailor your treatment to best effect. If you are pleased with the service you have received, please tell your colleagues, friends and family about Green Street House. Your personal recommendation is our highest reward. Guests must be over 16 and both men and women are welcome. Babies and children are not allowed upstairs at any time for Health and Safety reasons.
We welcome group bookings and hen parties. Corporate packages available.

Gift Vouchers

Available for all treatments, packages & courses.
Our Spa team will be pleased to assist you with any treatment package selections or gift vouchers. Credit card orders can be taken in the shop, by email or over the phone and we will be happy to send the vouchers directly to the recipients for you. Gift vouchers are valid for 12 months.


Payment can be made by cash or all major credit cards at time of treatment. ?Credit card details are required to secure bookings over £30. Unfortunately we no longer accept cheques. Prices can be subject to change. No two offers can be used together.

Late arrivals & Cancellations

All appointments have been designed to allow the appropriate amount of time for the full enjoyment of the treatment. Whilst every effort will be made to accommodate unforeseen circumstances, late arrival may limit our ability to offer the fullest experience possible. As a consideration to us there is a strict 24-hour cancellation policy. The full amount is payable for missed or cancelled appointments.